Delivery & Shipping Policy

At Metatopisi, we want to make life long learning fun and accessible. To ensure your educational toys reach you safely and on time, please review our delivery and shipping guidelines below.

1. Delivery Areas

We deliver across South Africa, including major cities, towns, and regional areas. Unfortunately, we do not currently ship outside of South Africa.

2. Delivery Timeframes

  • Major Cities & Metros (Johannesburg, Pretoria, Cape Town, Durban, Bloemfontein, Port Elizabeth): 2 – 5 working days

  • Outlying & Regional Areas: 3 – 7 working days

  • Remote Areas: Delivery may take up to 10 working days

Please note: Delivery times are estimates and may be affected by courier delays, load-shedding, strikes, or peak holiday periods.

3. Shipping Fees

  • Flat Rate Shipping: R90

  • Free Shipping: Orders over R1000

  • Some oversized or bulky items may incur an additional shipping fee, which will be calculated at checkout.

4. Order Processing

  • Orders are processed within 1 – 2 working days after payment confirmation.

  • Orders placed over weekends or public holidays will be processed on the next working day.

  • Once shipped, you will receive an order number via email to follow your delivery.

5. Delivery Method

We partner with trusted courier services to ensure your package is delivered securely. Couriers deliver Monday to Friday, between 08h00 – 17h00. Unfortunately, we are unable to guarantee exact delivery times.

6. Delivery Instructions

If you have specific delivery instructions (e.g., gate codes, contact person, or safe drop-off spot), please include them at checkout. Our couriers will do their best to accommodate these requests.

7. Failed Deliveries

If no one is available to receive your order, the courier will attempt redelivery or contact you directly. Additional fees may apply for repeated delivery attempts or address changes after dispatch.

8. Damaged or Missing Items

We take great care to package your order securely. However, if your package arrives damaged or an item is missing:

  • Notify us within 48 hours of delivery at [support email/phone number].

  • Provide your order number and photos of the packaging/item (if applicable).

  • We will arrange a replacement, credit, or refund in line with our Returns & Refunds Policy.

9. Public Holidays & Peak Seasons

During public holidays and festive seasons, please allow extra time for order processing and delivery due to high demand.

10. Questions & Support

If you have any delivery concerns or need assistance with your order, please contact our friendly customer support team:
info@metatopisi.co.za

Shipping Policy